Our Quality and Service to you

Nobody’s perfect, though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience.

We take great pride in our commitment to customer service and are more than happy to assist you in any way we can. We want you to be happy and satisfied with your experience however some circumstances are beyond our control.

If your order contains items that are printed materially different than your approved design or on incorrect products, we will reprint those incorrect items for you. We will also take care of any associated postage costs, so you’re return doesn’t cost you a cent.

If for any reason we try and are unable to reprint those pieces correctly, we will refund you those pieces upon receipt of your returned items.

Returns for refund must be made withing 14 days of receipt of purchase and be in “as new” condition

 

Please be advised we cannot be responsible for:

 

We do not refund or replace for change of mind, shipping or stock delays or if the customer chooses the wrong product or size.

Unforeseen delays or loss of items are a possibility with freight carriers and delivery dates are not guaranteed. We will always do our best and thank you for your understanding.

Incorrect garment size

Please refer to the size guide on your approval form for measurements and understand that the accepted tolerance for sizing is 2.5cm for half chest and length.

Shrinkage and garment care

Garments will not shrink if the correct washing guidelines on the care labels are followed; if you believe the garment was washed correctly please return the garment to us and we will do what we can to rectify the problem.

 

Questions or Concerns About Your Order?

For any questions or concerns about your order, contact us… we’re here to help.

What can be returned: Only Items that are faulty/damaged or have a faulty print may only be returned. Returns must also comply with our user agreement.

We do not refund or exchange for change of mind, shipping or stock delays or if the customer chooses the wrong garment size. Please use our size guide for measurements and understand that the accepted tolerance for sizing is 2.5cm for half chest and length. Unforeseen delays or loss of items are a possibility with freight carriers and delivery dates are not guaranteed. We will always do our best and thank you for your understanding.

Garments will not shrink if the correct washing guidlines on the t-shirt labels are followed; if you believe the garment was washed correctly please return the garment to us so we can organise a re-print on the same t-shirt.

We take great pride in our commitment to customer service and are more than happy to assist you in any way we can. We want you to be happy and satisfied with your experience however some circumstances are beyond our control. Please advised we cannot  be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality, blurry or low-resolution of uploaded images by the customer.
  • Incorrect image upload by the customer.
  • Design errors introduced by the customer in the design creation process.
  • Incorrect product type,size or colour product selection by the customer.
  • 10% variance in design printing colours and size.
  • 10% variance in the actual garment colours.
  • Garment shrinkage in wash.

 

What cannot be returned: No returns will be accepted after 14 days of receipt of purchase. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.