Our Quality and Service to you
Nobody’s perfect, though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience.
We take great pride in our commitment to customer service and are more than happy to assist you in any way we can. We want you to be happy and satisfied with your experience however some circumstances are beyond our control.
If your order contains items that are printed materially different than your approved design or on incorrect products, we will reprint those incorrect items for you. We will also take care of any associated postage costs, so you’re return doesn’t cost you a cent.
If for any reason we try and are unable to reprint those pieces correctly, we will refund you those pieces upon receipt of your returned items.
Returns for refund must be made withing 14 days of receipt of purchase and be in “as new” condition
Please be advised we cannot be responsible for:
We do not refund or replace for change of mind, shipping or stock delays or if the customer chooses the wrong product or size.
Unforeseen delays or loss of items are a possibility with freight carriers and delivery dates are not guaranteed. We will always do our best and thank you for your understanding.
Artwork and Colour issues
Spelling, punctuation or grammatical errors made by the customer. You will receive a digital mock-up for approval before any printing takes place and it is the responsibility of the customer to ensure all details are correct before production begins.
10% variance in design colours and size.
10% variance in the actual garment colours.
Incorrect garment size
Please refer to the size guide on your approval form for measurements and understand that the accepted tolerance for sizing is 2.5cm for half chest and length.
Shrinkage and garment care
Garments will not shrink if the correct washing guidelines on the care labels are followed; if you believe the garment was washed correctly please return the garment to us and we will do what we can to rectify the problem.
Questions or Concerns About Your Order?
For any questions or concerns about your order, contact us… we’re here to help.